Effective Date: Friday, 27 Feburary 2026
This Refund Policy applies to purchases made from Glind via: https://glind.com.au
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to:
Nothing in this policy limits your rights under the ACL.
We do not accept returns for change of mind unless:
Return shipping costs are the responsibility of the customer.
If your product arrives damaged or faulty:
We will assess the issue and arrange a repair, replacement, or refund where required.
We do not accept returns for:
Hot water systems must be installed by a licensed professional. Improper installation may void refund eligibility.
Approved refunds will be processed to the original payment method within 5–10 business days after approval.
Shipping fees are non-refundable unless required under Australian Consumer Law.
